Terms and Conditions

Version 1.0 · Effective 13 May 2026 · Operated by Dutch Aviation Services Sp. z o.o. (90-369 Łódź, Poland)

These Terms of Service ("Terms") govern your use of the mywingman.eu website and the aviation psychology services — psychometric assessments, KSA100 implementation support, CBTA programme development, workshops, and well-being services for pilots, flight schools, and airlines we provide. By accessing the website or purchasing any service, you agree to these Terms.

1. Scope

These Terms apply to any individual or organisation that:

• Visits the mywingman.eu website;
• Submits an enquiry or assessment form;
• Purchases any service we offer; or
• Receives services from us under a separate written agreement (which prevails over these Terms in the event of conflict).

2. Services

We provide aviation psychology services — psychometric assessments, KSA100 implementation support, CBTA programme development, workshops, and well-being services for pilots, flight schools, and airlines.

Specific service descriptions, deliverables, durations, and prices are set out on our website and/or in the individual order confirmation we issue upon a purchase.

3. Pricing and Payment

Prices are quoted in EUR and are VAT-inclusive where applicable under Polish tax law. Headline service price: 490 EUR.

Payment is accepted by bank transfer (SEPA/IBAN) to our account at ING Bank Śląski S.A. Online card payment is being added; once active, this section will be amended.

Services commence after payment has been received in our account. Where a service involves third-party platform access (for example, an external psychometric platform), access credentials are issued only after payment confirmation.

4. Cancellation and Refund

Consumer right of withdrawal. If you are a consumer within the meaning of the Polish Act on Consumer Rights of 30 May 2014 (Dz.U. 2014 poz. 827), you have a statutory right to withdraw from the contract within 14 days of conclusion without giving any reason, by sending a written withdrawal notice to [email protected].

Loss of withdrawal right. The right of withdrawal does not apply where the service has been fully performed with your express prior consent, or where you have been informed that you will lose the right to withdraw once the service has begun. This includes, in particular, the issuance of access credentials to any third-party assessment platform and completion of the online assessment.

Cancellation by us. We reserve the right to refuse or cancel any order in case of suspected fraud, prior unresolved disputes, or where we are unable to perform the service for reasons beyond our control. Any payment received in such a case is refunded in full within 14 days.

5. Your obligations

• Provide accurate, current, and complete information when ordering or using our services.
• Comply with all applicable laws when interacting with the website and the services.
• Not attempt to interfere with, disrupt, or compromise the security of the website or our systems.
• Not use the services for any unlawful, fraudulent, or harmful purpose.

6. Intellectual property

The website content (text, images, design, logos, marks) is owned by or licensed to Dutch Aviation Services Sp. z o.o.. You may not copy, modify, distribute, or commercially exploit any of it without our prior written consent, except as expressly permitted by applicable law (for example, the right to view, download for personal non-commercial use, and quote with attribution under the Polish Act on Copyright and Related Rights).

Materials issued to you as part of a service (assessment reports, certificates, training records, etc.) are licensed to you for personal use, including disclosure to your employer or training organisation. You may not commercially redistribute them.

7. Limitation of liability

To the maximum extent permitted by law, our liability for any loss or damage arising in connection with our services is limited to the fees paid by you for the service in question.

We do not exclude or limit liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under Polish or applicable EU law.

8. Force majeure

Neither party is liable for failure to perform an obligation caused by events outside its reasonable control, including but not limited to extreme weather, natural disasters, war, pandemic, government action, third-party platform outages, or aviation-regulatory authority decisions.

9. Data protection

Our processing of personal data is described in our Privacy Policy. By using the services, you confirm you have read it.

10. Governing law and jurisdiction

These Terms are governed by Polish law. Disputes are subject to the exclusive jurisdiction of the competent Polish court for 90-369 Łódź, except where mandatory consumer-protection rules grant you the right to bring proceedings in your country of residence.

For consumer disputes, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

11. Changes to these Terms

We may amend these Terms from time to time. The current version + effective date is shown at the top of this page. Material changes are notified by email to active customers at least 14 days before they take effect.

12. Contact

Questions about these Terms: [email protected] · Phone: +48 510 088 105.