Terms and Conditions

Version 1.1 · Effective 8 October 2026 · Operated by Dutch Aviation Services Sp. z o.o. (90-369 Łódź, Poland)

These Terms of Service ("Terms") govern your use of the mywingman.eu website and the aviation psychology services - psychometric assessments, KSA100 implementation support, CBTA programme development, workshops, and well-being services for pilots, flight schools, and airlines we provide. By accessing the website or purchasing any service, you agree to these Terms.

1. Scope

These Terms apply to any individual or organisation that:

• Visits the mywingman.eu website;
• Submits an enquiry or assessment form;
• Purchases any service we offer; or
• Receives services from us under a separate written agreement (which prevails over these Terms in the event of conflict).

2. Services

We provide aviation psychology services - psychometric assessments, KSA100 implementation support, CBTA programme development, workshops, and well-being services for pilots, flight schools, and airlines.

Specific service descriptions, deliverables, durations, and prices are set out on our website and/or in the individual order confirmation we issue upon a purchase.

Interview appointments. Where a Service includes an interview, you choose a preferred date and time online. That choice is a booking request, not a confirmed appointment: the aviation psychologist confirms or cancels each request. You receive an email when your request is received, an email confirming the appointment, which contains the Zoom link for the interview, and a reminder the day before. If your request or appointment is cancelled, you receive an email telling you so.

3. Pricing and Payment

The prices for Services are those displayed on the MyWingman website or otherwise communicated to the Client before purchase. Prices are quoted in EUR and include VAT where applicable under Polish tax law.

Payment is made via the payment methods offered during checkout. MyWingman primarily accepts secure online card payments through Stripe. In selected cases and at MyWingman’s discretion, payment by bank transfer may also be accepted.

Unless otherwise agreed in writing, Services commence after payment has been successfully received and confirmed. Where a Service includes access to third-party assessment platforms or online testing systems, access details will be provided only after payment has been confirmed.

4. Cancellation and Refund

Consumer right of withdrawal. If you are a consumer within the meaning of the Polish Act on Consumer Rights of 30 May 2014 (consolidated text: Dz.U. 2026 poz. 1244), you have a statutory right to withdraw from the contract within 14 days of conclusion without giving any reason, by sending a written withdrawal notice to [email protected].

Loss of withdrawal right. You lose the right of withdrawal only where we have fully performed the service with your express prior consent, after you were informed, before we began, that you would lose the right once we had fully performed the service, and you acknowledged this (Article 38(1)(1) of the Act on Consumer Rights).

Withdrawal after the service has started. If, at your express request, we begin the service before the 14 days have ended and you then withdraw before it has been fully performed, you pay for what has been provided up to the moment of withdrawal, in proportion to the agreed price (Articles 21(2) and 35 of the Act on Consumer Rights).

Cancellation by us. We reserve the right to refuse or cancel any order in case of suspected fraud, prior unresolved disputes, or where we are unable to perform the service for reasons beyond our control. Any payment received in such a case is refunded in full within 14 days.

5. Your obligations

• Provide accurate, current, and complete information when ordering or using our services.
• Comply with all applicable laws when interacting with the website and the services.
• Not attempt to interfere with, disrupt, or compromise the security of the website or our systems.
• Not use the services for any unlawful, fraudulent, or harmful purpose.

6. Intellectual property

The website content (text, images, design, logos, marks) is owned by or licensed to Dutch Aviation Services Sp. z o.o.. You may not copy, modify, distribute, or commercially exploit any of it without our prior written consent, except as expressly permitted by applicable law (for example, the right to view, download for personal non-commercial use, and quote with attribution under the Polish Act on Copyright and Related Rights).

Materials issued to you as part of a service (assessment reports, certificates, training records, etc.) are licensed to you for personal use, including disclosure to your employer or training organisation. You may not commercially redistribute them.

7. Limitation of liability

To the maximum extent permitted by law, our liability for any loss or damage arising in connection with our services is limited to the fees paid by you for the service in question.

We do not exclude or limit liability where it would be unlawful to do so - including for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under Polish or applicable EU law.

8. Force majeure

Neither party is liable for failure to perform an obligation caused by events outside its reasonable control, including but not limited to extreme weather, natural disasters, war, pandemic, government action, third-party platform outages, or aviation-regulatory authority decisions.

9. Data protection

Our processing of personal data is described in our privacy policy. By using the services, you confirm you have read it.

10. Complaints and dispute resolution

If something is wrong with a Service, write to [email protected] with your name, the Service purchased and what the problem is. We acknowledge every complaint and reply on its substance within 14 days of receiving it. If we do not reply within 14 days, the complaint is treated as accepted.

We are not obliged to use, and do not currently submit to, any out-of-court dispute resolution body. As a consumer you may still use the assistance available from a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) and the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej) in Poland. The European Commission’s list of out-of-court consumer dispute resolution bodies is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

11. Model withdrawal form

You may use this wording to withdraw, though you do not have to. Send it to [email protected] or to Dutch Aviation Services sp. z o.o., ul. Piotrkowska 222/3, 90-369 Łódź, Poland.

“I hereby give notice that I withdraw from my contract for the following service: [service]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date].”

12. Governing law and jurisdiction

These Terms are governed by Polish law. Disputes are subject to the exclusive jurisdiction of the competent Polish court for 90-369 Łódź, except where mandatory consumer-protection rules grant you the right to bring proceedings in your country of residence.

13. Changes to these Terms

We may amend these Terms from time to time. The current version + effective date is shown at the top of this page. Material changes are notified by email to active customers at least 14 days before they take effect.

14. Contact

Questions about these Terms: [email protected] · Phone: +48 510 088 105.